Training needs assessment and competency matrix
07Great Forma — applied knowledge for performance
Technical and Behavioural Training
Technical and behavioural programmes tailored to each organisation’s needs.
Under the Great Forma brand, Bitzone structures programmes with practical content, applied exercises and skills assessment, supporting effective transfer of knowledge to the workplace.
Solution tailored to the project
Capabilities
What can form part of the scope.
Final configuration is confirmed after assessing volumes, processes, systems, risks, users and service levels.
Custom content, practical cases and exercises
In-person, online or hybrid delivery
Training for users, supervisors, administrators and technical teams
Initial, learning and application assessment
Materials, attendance records, participation certificates and training report
Expected outcomes
Expected operational value
Greater adoption of implemented solutions
Skills aligned with roles and objectives
Practical application in the organisation’s real context
A reinforcement and competency-development plan
Great FormaPresented areas
Technical and behavioural content with practical application.
Artificial IntelligenceBusiness IntelligenceInnovation and ManagementContact CentreDigitisationDrone PilotingHealth and Safety
Invest in your team and turn knowledge into performance.
How we work
A clear path with decisions and evidence.
01
Diagnosis
Audience, roles, gaps, objectives, prerequisites and work context.
02
Design
Programme, duration, format, exercises, materials and assessment criteria.
03
Delivery
Facilitation, guided practice, support and learning verification.
04
Transfer
Report, recommendations, reinforcement and workplace application.
Applicable industries
Applications by context.
The list is indicative. Final design is based on the actual operation and requirements.
Technology and dataContact centresManagement and leadershipDigitisationDrone operationsHealth and safety
References and good practices
Responsible scope and verifiable claims.
Areas presented in the profile include Artificial Intelligence, Business Intelligence, Innovation and Management, Contact Centre, Digitisation, Drone Piloting, and Health and Safety.
Initial assessment
Request a proposal Let’s size this solution for your organisation.
Share the context, volumes, objectives, existing systems and target timeline.